Dead Plants Received - They are not dead, they are dormant
WE ONLY SHIP BARE ROOT DORMANT PLANTS, THEY ARE NOT PRETTY WITH NO LEAVES ON THEM BUT THEY ARE NOT DEAD SEE IMAGE BELOW.
Our shopping cart only charges a shipping estimate. If you live in a further state and have ordered a heavy item like mosses or a large quantity of plants, the shipping may be more expensive and we will always alert you of extra charges before we ship your items and it is up to you if you want to cancel or pay extra shipping charges. Very expensive states to ship moss to are MD, OR, CA, NV, RI, WI.
All plants are shipped dormant and immediately after they have been dug. Your plants may look dead but they are not, they are dormant without tops on most. They may have dead leaves from winter and they will not be pretty or have any blooms on them, this is how dormant plants look. Please look at the bottom of this page. There are images of what your plants will look like when received verses in spring time. Plant them, water well for the first 5 days and see. This is why we offer a 1 year warranty, to let you see they will bloom and be pretty and as advertised in spring.
If you have ANY problem with your order, you must contact us via email with an order # and the problem within 24 hours of receival or we will not be able to help you. We have insurance too for errors and/or omissions and this is the allotted time our insurance company gives us to report problems. If you've got any problem with your order email us at email@example.com the order # and the problem. If it's more than 24 hours, your claim will not be honored, no exceptions to this rule. When you email we have a time stamp to show our E&O Insurance company to reimburse us for shortages etc that we've sent out in error.
RETAIL WARRANTY - For Orders Under 10 Plants Per Variety
1 year warranty on plants under quantity of 10 per variety ordered. In store credit will be applied after plants are returned to us. Return Plants To This Address (only use fedex or ups, we have no us mail receptacle) 856 Main St, Altamont Tn 37301 . We only offer in store credits on returns, no refunds. With an in store credit, you can order what you want instead of us replacing what you purchased in case you'd prefer another item instead. We seldom must but do reserve the right to substitute a plant for one of equal or greater value.If you do not want substitutions, please put us a note in checkout “no subs” and we will honor this. We do no refunds. We only do in store credits for future orders or re-orders of the plants you lost. Failure to order plants within 30 days from day credit is given is considered null and void. No exceptions.
WHOLESALE WARRANTY - For Orders Over 10 Plants Per Variety
10+ plants per variety ordered are priced wholesale and we offer an "arrive alive" 24 hour warranty on wholesale quantities. No further warranties on wholesale quantities after 24 hours. We will not accept returns after 24 hours of receipt. Plants must be returned within the 24 hour period after received. If they are not dead, we will not accept them back. You need to do a scratch test prior to returning them. how to preform a scratch test is listed below.
We package all plants in boxes and breakage seldom happens. We are not responsible for carrier damage or lost in transit items . Customer must file claims for any problems they may have with carrier damage or lost items. Insurance is available upon request.
Our plants are counted 4 different times before they ship and unless we find evidence one of your packages got damaged, we seldom honor shortage claims but if you see there is a shortage, we must be notified within 24 hours of received in order to research and check it. You will need to call 888-958-5640 and dial extension #5 and leave your name, order # and what's been shorted in your order. Failure to so within the 24 hours period after received will result in us not being able to honor your request. We will check your tracking # and make sure it's not over 24 hours when you call in also.
Once you place your order online, the order is sent directly to the fields. If you need to cancel your order we will be happy to do so unless it's left our office to be dug in the tree farms. Reason being is because our workers go to the fields to dig our plants does not have cell phone reception in most areas they dig in and there's no way we can contact them and tell them not to dig after it leaves our office. No exceptions.
If you refuse your order and return it, will will not accept it. We ship fragile bare root plants and there is a short window on them needing planted after received. They would be dead by the time we received them back.
Please do not put a desired ship date in comments of your order or call and request specific dates to ship or receive. We get over 30,000 orders a year and this is impossible to do. We however do give you the customer options as to when to ship (mid or late April, spring & fall, depending on season we are currently in). We will not be able to pay attention to any other shipping requests than the option you select when ordering.
Still don't believe plants are alive? Do a scratch test and this will prove they are alive. Simply scratch the bark and if the inside of the bark is brown, it is dead. If it is greenish-white, your plants are alive.
BELOW IS EXACTLY WHAT YOU WILL RECIEVE. DORMANT PLANT ARE NOT PRETTY BUT THEY ARE ALIVE!